Returns & Exchanges

At Medichecks, we want you to be completely satisfied with your purchase. If you change your mind, you can return your unused and unopened test kit within 30 days for a full refund, minus any applicable processing fees.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email or our online portal with your order number to request a return authorization.

• 2.
  Prepare the Package

  Ensure the test kit is unused, unopened, and in its original packaging to qualify for a refund or exchange.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized postal service location.

• 4.
  Receive Your Refund

  Once our laboratory receives and inspects your returned kit, we will process your refund to the original payment method within 5-7 business days.